SmallBizGenius Analysis
Extensis, a provider of font management software, receives negative feedback regarding buggy software and poor customer support.
Category Breakdown
Scores based on analysis of 2 recent reviews
Software Quality
2.0/10Reviewers express significant dissatisfaction with the software's quality, citing bugs and font corruption. One user describes Suitcase Fusion as 'the buggiest program I've ever encountered'.
2 reviews mention thisCustomer Support
1.0/10One reviewer reports poor customer support, noting unanswered requests and unhelpful manual links. They state, 'Several requests for contact is unanswered.After 2 weeks of chatting, there is no solution yet.'
1 reviews mention thisPros & Cons
What Customers Love
"N/A"
Common Complaints
"So many of my fonts have been corrupted in their database that they are no longer accessible."
"Support is sending manual links who doesn't help me."
Common Questions About Extensis
Answers derived from customer review patterns
Is Extensis legit and trustworthy?
Based on the limited reviews, Extensis's trustworthiness is questionable. Reviewers report issues with software bugs, font corruption, and poor customer support experiences. The transition to a subscription model without addressing existing software problems has further eroded trust. Small businesses should carefully consider these factors before investing in Extensis products.
Based on 2 reviewsDoes Extensis have good customer service?
The reviews suggest that Extensis's customer service is lacking. One reviewer reports unanswered requests for contact and unhelpful support links. This indicates a potential challenge in resolving technical issues or receiving timely assistance. Small businesses prioritizing responsive customer support may want to explore alternative solutions.
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